Curious pets. Curious people.
Quick answers to the practical questions that come up before shopping or visiting.
Good to know ✳
For hours, addresses and directions, each store page has its own details.
Find a storefrontCan I reserve a bird or fish from this website?
No. This website is informational. Call the specific shop to discuss live-animal availability, suitability and any in-store policies.
How do I check an item’s current price?
For Bronx or Dyckman, open that store’s Petsocare catalog. For Corona or products not shown online, call the store for current information.
Who handles delivery and pickup orders?
Orders placed through Petsocare are managed by that marketplace and its participating store. Check the order page for fulfillment areas, timing and terms.
Where should I ask about returns?
Contact the store where you purchased an item. If you ordered through Petsocare, use the support information provided with that order.
Will the same animals and brands be in every store?
Not necessarily. Selection changes and the businesses may have separate operating policies. Confirm with your chosen location before traveling.
Do you provide veterinary or emergency advice here?
No. For urgent health issues, contact a licensed veterinarian or an emergency animal clinic rather than relying on website product information.